We provide a Lifetime Smile Guarantee! 

If you are not completely satisfied with your order, simply return your product when you want to receive a full refund, less shipping fee and restocking fee.

Returns must be authorized by a iSmile California Customer Service Representative. All product(s) must be returned to our return department. You refund will be issued within 3-5 business days on the same payment method after we receive back the item(s). 

Please follow the instructions below to return a product and get your refund:

  • Contact a Customer Service Representative for return instructions via email at info@iSmileCali.com.
  • All return products are subject to a 17% restocking fees.
  • Shipping fees are non refundable.
  • All returned goods must be shipped at customers cost.
  • If your product arrived broken, malfunctioning or defective, please contact us at info@iSmileCali.com and we will send you new parts at no cost to you.
Additions, changes and cancellations to your order can be made at any time prior to shipment. If you need to make a change, addition or cancel your order, please contact support as soon as possible. If the item has already shipped, we won’t be able to cancel the order or make a change until you receive the item. In that case, you will have to file a return to get a refund or change your order.