US Orders
All US orders placed before 12pm EST Monday-Friday will ship the same day. Orders placed after 12pm EST will ship the next business day. No shipments are sent on weekends.
Most shipments arrive within 3-5 business days (USPS First Class) or 1-3 business days (USPS Priority), and a tracking number will be provided by email when the item ships.
We ship to residential addresses, commercial addresses, P.O. boxes and APO/FPO/DPO.
International Orders
All international orders are shipped via USPS International within 1-2 business days of purchase. Shipping time and delivery speed varies depending on location. Most packages arrive within 2-8 weeks depending on the destination and customs.
Please note: International orders may be subject to import taxes/duties when arriving in your country. These charges must be paid by the recipient of the order and we are not responsible for paying these import or customs fees (if any).
Order Confirmation & Tracking
After placing an order you will receive an order confirmation via email. We will begin to process your order and prepare it for shipment. After we ship out your order you will receive an additional email with tracking information to track your package.
Changes/Cancellations
Additions, changes and cancellations to your order can be made at any time prior to shipment. If you need to make a change, addition or cancel your order, please contact support at info@ismilecali.com as soon as possible. If the item has already shipped, we won’t be able to cancel the order or make a change until you receive the item. In that case, you will have to file a return to get a refund or change your order. Please visit Return & Refund Policy at https://ismilecali.com/return-policy/.
